DELIVERY CONDITIONS

WellMatt B.V.

Version: June 2025  |  Applicable to all orders placed via wellmatt.life or purchases made at the WellMatt Store Amsterdam

Article 1 – Identity of the Trader

WellMatt B.V.

Haarlemerplein 19

1013 HP Amsterdam

The Netherlands

Email: info@wellmatt.life

Website: www.wellmatt.life

Chamber of Commerce (KvK): 99601109

VAT number: NL869056141B01

 

Article 2 – Applicability

These delivery conditions apply to every offer made by WellMatt B.V. and to every distance contract concluded between WellMatt B.V. and the consumer.

Before the distance contract is concluded, the text of these delivery conditions will be made available to the consumer. If this is not reasonably possible, WellMatt B.V. will indicate how the conditions can be viewed and that they will be sent free of charge upon request.

WellMatt B.V. reserves the right to amend these delivery conditions. Amendments take effect at the announced time. Orders placed before an amendment is made remain subject to the conditions applicable at the time of ordering.

Article 3 – The Offer

All offers on wellmatt.life are non-binding and valid while stocks last. WellMatt B.V. reserves the right to modify and adjust the offer at any time.

Each offer contains a description of the products offered that is sufficiently detailed to allow the consumer to make a proper assessment. Obvious errors or mistakes in the offer are not binding on WellMatt B.V.

Images shown are as accurate a representation of the products as possible. WellMatt B.V. cannot guarantee that displayed colours exactly match the actual colours of the products.

Article 4 – The Contract

The contract is formed at the moment the consumer accepts the offer and fulfils the conditions attached to it.

WellMatt B.V. will confirm receipt of acceptance electronically. Until receipt of this acceptance has been confirmed, the consumer may dissolve the contract.

WellMatt B.V. may – within legal limits – verify whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract.

Article 5 – Prices

All prices on wellmatt.life are stated in euros and include VAT, unless stated otherwise.

Shipping costs are not included in the product price and are shown separately at checkout, unless stated otherwise.

WellMatt B.V. reserves the right to change prices. The price applicable at the time of ordering is binding.

In the case of obvious pricing errors (e.g. typographical errors or technical malfunctions), WellMatt B.V. is not obliged to fulfil the order at the incorrect price. WellMatt B.V. will inform the consumer as soon as possible.

Article 6 – Delivery and Fulfilment

6.1 Delivery Time

WellMatt B.V. aims to deliver orders within the timeframe indicated on the product page. The standard delivery time for in-stock products is 2 to 10 working days, unless stated otherwise.

For custom or special-order products (such as made-to-measure mattresses), a different delivery time applies, which will be communicated at the time of ordering.

If the delivery time is exceeded by more than 90 days, the consumer has the right to dissolve the contract free of charge.

6.2 Delivery

Delivery takes place to the delivery address provided by the consumer. WellMatt B.V. uses third-party carriers. For large items (mattresses, toppers), delivery is typically carried out by a specialist courier; the consumer will be informed in advance of the planned delivery date.

The risk of damage to or loss of products rests with WellMatt B.V. until the moment of delivery to the consumer, unless expressly agreed otherwise.

6.3 Receipt

The consumer must inspect the package upon receipt for any visible damage. Any damage must be reported immediately to the delivery person and communicated to WellMatt B.V. within 48 hours via info@wellmatt.life.

Article 7 – Right of Withdrawal

7.1 Withdrawal Period

The consumer has the right to dissolve the contract without giving reasons within a withdrawal period of 30 days from the day of receipt of the product.

7.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, the consumer must notify WellMatt B.V. within the withdrawal period via:

•        Email: info@wellmatt.life

•        Post: WellMatt B.V., Haarlemerplein 19, 1013 HP Amsterdam

7.3 Return

The consumer must return the product within 14 days of the withdrawal notice. The direct costs of return shipping are borne by the consumer, unless WellMatt B.V. has indicated otherwise.

The product must be returned unused and in its original condition and packaging. Products that have been unpacked and used will not be accepted for return.

7.4 Refund

WellMatt B.V. will refund the purchase price including standard shipping costs within 14 days of receiving the withdrawal notice, provided the product has been returned in time or the consumer has demonstrably shown that the product has been dispatched.

Refunds will be made using the same payment method used by the consumer, unless the consumer explicitly agrees to a different method.

7.5 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

•        Products made to measure or personalised specifically for the consumer (e.g. custom-sized mattresses);

•        Products that have been unpacked and/or used (e.g. pillows, duvets and mattresses that have been put into use).

Article 8 – Payment

WellMatt B.V. accepts the following payment methods: iDEAL, credit card (Visa/Mastercard), Klarna, Apple Pay, Google Pay, Bancontact and KBC/CBC. The available options are shown at checkout.

Payment must be made prior to or upon delivery, unless otherwise agreed in writing. For invoice payments, a payment term of 14 days from the invoice date applies.

In the event of late payment, the consumer will, after a notice of default, owe statutory interest on the outstanding amount. WellMatt B.V. reserves the right to charge collection costs in accordance with applicable law.

Article 9 – Warranty and Conformity

WellMatt B.V. guarantees that products conform to the contract, the specifications stated in the offer, and reasonable standards of quality and fitness for purpose.

All WellMatt B.V. products carry a 2-year warranty against manufacturing defects, in accordance with statutory warranty obligations. For mattresses and toppers, WellMatt B.V. additionally offers a 2-year warranty against structural defects.

The warranty does not cover normal wear and tear, damage caused by improper use or storage, or damage from external causes (e.g. moisture, pests).

In the event of a defect within the warranty period, the consumer must contact info@wellmatt.life. WellMatt B.V. will assess the defect and offer repair, replacement or a refund at its discretion.

Article 10 – Complaints

WellMatt B.V. has a complaints procedure in place. Complaints regarding the execution of the contract must be submitted to WellMatt B.V. fully and clearly described via info@wellmatt.life, within a reasonable time after the consumer has identified the defect.

WellMatt B.V. will respond to complaints within 14 days of receipt. If a complaint requires a longer processing time, the consumer will be notified within 14 days with an indication of the expected timeframe.

If a complaint cannot be resolved by mutual agreement, the consumer may contact the European ODR platform: https://ec.europa.eu/consumers/odr.

Article 11 – Personal Data

WellMatt B.V. processes the consumer’s personal data solely for the purpose of fulfilling the contract and in accordance with the General Data Protection Regulation (GDPR).

WellMatt B.V. does not share personal data with third parties, unless this is necessary for the execution of the contract (e.g. delivery services) or required by law.

The consumer has the right to access, rectify and delete their personal data. For more information, WellMatt B.V. refers to the Privacy Policy on wellmatt.life.

Article 12 – Governing Law and Disputes

All contracts between WellMatt B.V. and the consumer are exclusively governed by Dutch law.

Disputes will preferably be resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the district of Amsterdam, unless the law prescribes otherwise.

The consumer may also make use of alternative dispute resolution via the European ODR platform: https://ec.europa.eu/consumers/odr.

Article 13 – General

If any provision of these delivery conditions is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.

WellMatt B.V. may transfer rights and obligations under the contract to third parties. In such a case, the consumer has the right to dissolve the contract if they suffer detriment as a result.